Refund policy

At LYS Skincare, we take pride in creating high-quality skincare products designed to support healthy, balanced skin. Due to the hygienic nature of skincare products, our returns policy is structured to ensure product safety and customer satisfaction.

Returns

For hygiene and safety reasons, we cannot accept returns of opened or used skincare products.

If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of receiving your order so we can resolve the issue promptly.

To request a return or replacement, please email us at lysinfo@mail.com  with:

• Your order number

• A description of the issue

• Photos of the product and packaging

Once reviewed, we will arrange a replacement or refund if appropriate.