Shipping Policy
Shipping Policy
Thank you for shopping with LYS Skincare. Please read our shipping policy carefully before placing your order.
Order Processing Time
All orders are processed within 3 to 5 business days of payment confirmation. Orders placed on weekends or UK bank holidays will be processed on the next working day. You will receive a confirmation email once your order has been dispatched.
UK Shipping Rates & Delivery Times
We currently ship within the United Kingdom only. The following shipping options are available at checkout:
- Standard Shipping – £4.95: estimated delivery 3 to 5 business days
Please note: delivery times are estimates and may vary during busy periods such as holidays or sales events.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your parcel. Please allow up to 2 hours for tracking information to become active after dispatch.
International Shipping
At this time, we only ship within the United Kingdom. We do not currently offer international shipping. Please check back in the future as we hope to expand our delivery options.
Delays & Issues
LYS Skincare is not responsible for delays caused by the courier or circumstances outside of our control. If your order has not arrived within the estimated timeframe, please contact us at lysinfo@mail.com and we will do our best to assist you.
Damaged or Missing Orders
If your order arrives damaged or is missing items, please contact us within 7 days of delivery with your order number and photos of the issue. We will work to resolve this as quickly as possible in line with our returns policy.